Shipping policy

U.S. SHIPPING SERVICES

Standard Delivery (Free)

Orders shipped via Standard Delivery may take up to 5 business days. Business days are Monday through Friday, excluding holidays. Standard Delivery is only available for street address and within the continental U.S.

Shipment re-routes, address corrections, and shipment call-backs may not be available on Standard Delivery orders. If available, delivery of your order may be delayed an additional five business days. Please review your shipping information carefully before finalizing your order.

Express (order by noon PST)

All orders received prior to 12 noon PST, Monday–Friday, pending credit authorization, address verification, and processing are delivered within 2 business days. Business days are Monday through Friday, excluding holidays. Orders placed after 12 noon PST on Fridays will ship out on Monday, pending credit card validation, address verification, and processing (unless Monday is a Holiday). 

Shipment re-routes, address corrections, and shipment call-backs may not be available on these orders, so please review your shipping information carefully before finalizing your order. Deliveries to P.O. Boxes are not eligible for 2-Day Delivery.

Honey and Hive offers flat rate shipping & handling! Choose the service level that is right for you and pay one flat rate.
Certain methods may not be available for every location. Flat rate shipping & handling applies to online orders only. Total delivery time includes the processing time until the order ships, plus the expected shipping time for your order. All orders ship from our fulfillment center Foster City , CA 94404. Business days are Monday–Friday, excluding holidays. Orders received after 12 noon PST will begin processing the next business day. Please note that Honey and Hive is not responsible for any charges upon delivery due to forwarding addresses. Unfortunately, once placed, orders cannot be edited.

Shipping Policy

If your order has shipped and you still haven’t received your package, please allow the carrier the posted time for delivery or contact us and we’ll try our best to help.

Once your package is confirmed as delivered, we consider that order complete and we may be unable to provide a refund or reshipment if the package is missing. Please double check your address during checkout. Certain carriers (e.g. FedEx) provide a photo confirmation of delivery and if they have made an error, please contact us for assistance. For missing or lost packages that are confirmed as delivered to the correct address, we recommend contacting your financial institution for assistance.

Shipping fees involved in making a return to honeyandhiveusa.com will not be reimbursed.